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One 5N - 2 instances in Sierra Finder
11-01-2016, 10:12 PM
Post: #1
One 5N - 2 instances in Sierra Finder
New to Mac; using Sierra. I have one Drobo 5N. In the sidebar of Finder it shows up twice - once as Drobo5N and once as its IP address. The IP address has a question mark beside it. Also there are 3 shares defined on the Drobo. The Drobo5N instance in Finder has an eject button on one of the shares. The IP address instance has eject buttons on the other 2 shares only. Is this normal?
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11-06-2016, 07:11 AM
Post: #2
RE: One 5N - 2 instances in Sierra Finder
I have the same weird thing - sometimes. If I use Final Cut Pro, I sometimes get the added icons. It would seem the SMB support on Macs with Sierra is, um, flaky...

The data transfer rates can be flaky as well - sometimes fast, sometimes slow. Mysterious; not fun and sometimes not usable.

It would be lovely if Drobo paid some attention to this.

At one time, their tech support said they'd have an answer, but after a response or two they disappeared. Sigh.
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11-29-2016, 08:29 AM
Post: #3
RE: One 5N - 2 instances in Sierra Finder
the new firmware was supposed to take care of that but it dosent. i have 3.5.12 and it still has two drabs. One with a question mark
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01-11-2017, 09:11 AM
Post: #4
RE: One 5N - 2 instances in Sierra Finder
Yep...same here!

Drobo said just reboot the machine. Of course, that makes no difference.
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01-13-2017, 09:55 PM (This post was last modified: 01-13-2017 09:57 PM by sboydman.)
Post: #5
RE: One 5N - 2 instances in Sierra Finder
It may be worth a try to open Preferences in the Finder Menu and click the "Sidebar" icon. Then uncheck and recheck the entries listed under the "Shared" category - especially "Connected Servers". That action may clear and reload the configuration for the connected servers, and resolve duplicated entries.

Good Luck.
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01-14-2017, 03:52 AM
Post: #6
RE: One 5N - 2 instances in Sierra Finder
(01-13-2017 09:55 PM)sboydman Wrote:  It may be worth a try to open Preferences in the Finder Menu and click the "Sidebar" icon. Then uncheck and recheck the entries listed under the "Shared" category - especially "Connected Servers". That action may clear and reload the configuration for the connected servers, and resolve duplicated entries.

Good Luck.

Unchecking and rechecking the 'Connected Servers' item doesn't help on my system. The IP-version of the Drobo just reappears when I check the item again.
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01-14-2017, 04:02 PM (This post was last modified: 01-14-2017 04:10 PM by sboydman.)
Post: #7
RE: One 5N - 2 instances in Sierra Finder
Wanted to ask, any other Macs on the network. Sometimes its helpful to compare behaviors of different computers regarding the same issue.

Maybe trying a different, static IP address, assigned either in the Drobo Desktop, or you router configuration (assigned by the Drobo's MAC address)?

Not sure if that will help, but at least it would check out the possibilities.

The only other thoughts that I come up with would be an uninstall and reinstall of the Drobo Desktop, and a clean install of macOS (I doubt that an upgrade reinstall would fix the issue, but it only takes about an hour to do, so it might be worth a try.) Sometimes only a clean install of the OS onto a newly formatted hard drive or partition is the only thing that will do the trick. I once had a Mac that Drobo Desktop could not connect, but other networked Macs had no issues. A clean reinstall was the only way I could correct the problem (not that there couldn't have been another way, I just was not able to troubleshoot it out.)

Again, good luck.
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